App Privacy Policy

01Who we are

This Privacy Policy explains how ARKHIVE Technologies Ltd. (“ARKHIVE”, “we” or “us”) collects, uses and protects personal information in the ARKHIVE mobile app. It covers only the app. Our website, arkv.io, has its own privacy policy.

02Person in charge

Our person in charge of the protection of personal information is our Chief Executive Officer. You can reach them at contact@arkv.io, with “Privacy” in the subject line. They reply within 30 days.

03Information we collect

When you create an account, we collect your email address and the password you choose. If you add them, we also keep your full name, phone number, country and profile picture, and the collections you save as favourites. If you choose a profile picture, the app asks for access to your photos and uploads only the photo you pick.

Our servers also receive your IP address when the app contacts them. The app sends no crash reports, and uses no cookies, advertising identifiers or third-party analytics.

04How we use your information

We use your information to run your account and keep your favourites, to keep the app secure and prevent misuse, to fix problems, to send you messages about your account and its security, and to comply with the law.

05Sharing

We do not sell your personal information, and we never share it for advertising. We share it only with service providers that host and run the app (servers, email delivery and app updates). Each may use your information only to do that work for us, and must protect it with the same or equal care as this policy. We also share it with legal authorities when the law requires it.

Some of these providers process data outside Quebec and Canada, including in Europe and the United States.

06Data storage and security

Your data travels over encrypted connections (TLS), and the app keeps your sign-in in your phone’s secure storage. Only staff who need it to run the app can see your information. No method of transmission or storage is completely secure.

07Retention and deletion

We keep personal data while your account is open. To delete your account, sign in and go to Profile > Delete Account: your account and its data are removed from our live systems straight away, and from our backups within 90 days. Records the law requires us to keep are kept for up to 7 years.

You can also email support@arkv.io with the subject “Account deletion” from the email address on the account, for example if you no longer have the app, can’t sign in, or have a creator account; we complete the request within 30 days.

08Your rights

Under Quebec’s Act respecting the protection of personal information in the private sector and Canada’s Personal Information Protection and Electronic Documents Act, you can ask to see, correct, export or delete your personal data, and withdraw any consent you gave. Email support@arkv.io and we reply within 30 days.

We look into every privacy complaint and answer in writing. If you are not satisfied, you can contact our person in charge, or the Commission d’accès à l’information du Québec.

09Children

The app is not intended for anyone under 18. We do not knowingly collect personal information from minors; if we learn that a minor has given us personal data, we delete it.

10Changes to this policy

We may update this Privacy Policy. We will tell you about material changes in the app or by email, and the date at the top shows when it last changed.

11Contact

Questions about this policy or your data: support@arkv.io.